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Archive for September, 2012

Spa Industry News Briefs

Banyan Tree Lăng Cô to Debut in Vietnam

Banyan Tree Group announced recently plans to open its first location in Vietnam in November with Banyan Tree Lăng Cô, part of Vietnam’s world-class integrated resort, Laguna Lăng Cô. There will be the signature spacious pool villas, an 18-hole champion golf course and Banyan Tree Spa offering holistic therapies with indigenous ingredients unique to Vietnam. Read More

Three-Story Mimosa Spa to Open at Miramar Beach Hotel in Nice, France

Slated to open in early 2013, work has begun on the new Mimosa Spa at Nice’s Miramar Beach Hotel. Spa consultants, spa creators, are overseeing the development of the multi-million-Euro project at the boutique hotel. The three-story spa will feature luxury changing rooms, a fitness suite, thermal suite and vitality and infinity pools. Read More

The Waldorf-Astoria Caledonian to Launch First UK Guerlain Spa

Edinburgh’s The Caledonian, a Waldorf-Astoria Hotel, will be the site of the first-ever Guerlain Spa in the UK, to open in winter 2012 after the hotel completes its renovations in mid-September. The luxurious spa will be open to locals and hotel guests to indulge in treatments that reflect luxury, emotion and refinement using Guerlain products. Read More

Co-Founder of AOL Plans to Open a Spa Resort in Brazil

The first-ever “100 percent Brazilian spa” created by AOL co-founder, David Cole, will open at the Botanique Hotel & Spa Mountain Retreat in Brazil. Cole will be joined by founder of The Body Shop, Gordon Roddick and Brazilian entrepreneurs, Ricardo and Fernanda Semler, in the creation of the 10,000-square-foot spa, set to open on November 1. Signature treatments using ancient native healing and relaxation rituals will be offered in eight specialized treatment spaces. Read More

More Industry News

Fairmont Appoints Karl Kruger GM of The Fairmont Newport Beach

Heather Steenge-Hart Named General Manager for The St. Regis Aspen Resort

Mayfair Hotel & Spa in Miami Welcomes Scott McAbee as Associate Director of Sales

Eastin Hotel Makkasan Bangkok Appoints Mrs. Chutima Kaewta-Fortescue as Managing Director

MINDBODY Welcomes 20,000th Client in Health and Wellness Industry

San Diego’s Former Spa Riviera to Focus on Wellness

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Q&A: Ziporah Janowski, Founder & Director, Shane Diet & Fitness Resorts

Ziporah Janowski, Shane Diet & Fitness ResortsLeaving a career as a lawyer to pursue a passion for helping others live a healthy life, Ziporah Janowski opened Shane Diet & Fitness Resorts about five years ago. Now, with five kids’ summer camp and adult weight-loss vacation locations and the newest set to open this month at the Westin La Cantera Hill Country Resort in San Antonio, Texas, Janowski isn’t slowing down—and neither are the waves of people who are visiting Shane Diet & Fitness Resorts from around the world, including Belgium, California, Israel, London, Paris and more, to learn about getting fit, eating right and making a lifestyle change for a healthier outlook on life.


“We’re more inclusive than other health resorts out there. We don’t want to be luxurious,” Janowski says. “There are resorts that are absolutely beautiful and serve delicious food, but you might never see another guest while visiting or you may never exercise. We’re not a boot camp either, though. There are no other programs that are just like this.”

From why she chose San Antonio to the challenges she faced in opening this new location, we talk to Janowski about growing Shane Diet & Fitness Resorts’ program and spreading the message.

We know that Shane Diet & Fitness Resorts is now in San Antonio, Texas. Why did you choose San Antonio for your new location?


The first co-ed children’s program in the world came about in 1968, and in 2007, I had an epiphany that there was a need to cater to adults, and I thought that it needed to be done now. I thought that there needed to be a place for campers who had aged out of camp, and I was trying to find ways to loop parents in. Shane Diet & Fitness Resorts began as an eight-week program, quickly filled up, and it then became a 12-week program. We decided that the Ellenville, New York, location is not as inviting at certain times of the year, and so to satisfy the demand, we needed a place to offer the program year-round; San Antonio’s weather orientation lent itself well to accommodating our types of activities all year long. We started working on this a little more than a year ago, looking for a place that had good weather, enough rooms and that was a reputable brand.

Westin

Westin La Cantera Hill Country Resort

The Westin has been promoting wellness throughout its company, and it shows up in different areas of the hotel. For example, if you’re a guest of the hotel and forgot your workout wear, you can rent workout clothes for $5.  We thought that it was a great pairing between what they do and what we’re about. I was also blown away by the hotel—it’s absolutely stunning. The hotel sits on a hill with rolling golf courses, a luxury mall across the way and more. There’s a one-mile nature trail—you get on that trail and you don’t know you’re at a hotel. We’ll be incorporating hikes and walks on the trail into daily activities. The staff is also well trained, and there is a golf academy, about a 10-minute walk from the hotel, where we’ll hold our exercise programs. Lifetime Fitness is also nearby, giving us additional facilities for all sorts of great classes. Guests can sign up for one to 12 weeks.

Do you expect your guests to be different?

This program is likely to draw more older guests, whereas more than half our guests in Shane Diet & Fitness Resorts in Ellenville, New York, being about 18 to 25 years old. Because the guest will likely skew older in San Antonio, we’ll integrate certain program modifications to cater to the shift in needs and abilities. The fundamentals of behavior and nutritional coaching; good, clean food; and the encouragement of a healthy lifestyle change through education will remain the same. We’ll start smaller with up to 30 guests at a time, and pursue bringing it up to about 55 guests at a time after that.

There will also be more family programming, as the Westin has a great kids program. We’ll encourage families to come in the summer and on holidays when parents can participate in our program, while the kids have fun at the Westin’s kids’ program.

At all of our locations, we encourage our guests to try things they’ve never done, and like we do for all of our guests at every location, we will encourage those who participate in the San Antonio program to sign up for a 5K once they complete our program.


Will the food be any different to reflect the local area?

The menu is similar to the New York menu, though we will, as I like to say, “Texify and Mexify” it. We will adapt the menu to take into account local flavors, but we already use ingredients like avocados and cilantro in dishes like our fish tacos. In time, we will make the menu reflect the area in a healthy way.

Will spa play a different role at all in San Antonio?

The spa at the Westin is more luxurious since it is overall a larger spa and larger hotel; there are more options, and it’s very inviting. While we’re not a spa-oriented program, the spa will be integrated into the program more at the Westin than it is now in New York. We’ll encourage guests to reward themselves at the spa after their hard work for the day, and we’ll offer a spa discount. Many of our guests will have a massage.

What do you look for in employees?

I try to hire a core staff that can multitask; for example, a nutritionist that will also lead hikes. We want people who can speak to learning how to live across the lines. I particularly keep an eye out for candidates that reveal some reason in their life to want to work with this population. We’re still hiring in Texas, and all candidates have to have the skills and certifications required for the role they’re interested in. Of course the facility, food and components like that are important, but at the end of the day, it’s the staff that makes a big difference.

Honors Haven Hotel

Honors Haven Hotel, Ellensville, NY

What would you say were some challenges you came across in opening this new location?

The main challenge was planning the San Antonio location while the New York program was still running. There was a lot going on, but the biggest challenge, I would have to say, was the website. We redid the old website and switched over from HTML to WordPress. The new site now has new photos, videos and more.

Any special marketing initiatives to roll out the new location, which begins taking reservations on October 21?

We’ll have an extensive marketing campaign to launch. People tend to sign up for things like this late—they don’t come to grips with the fact that they need to lose weight until an event or something else happens in their lives, and once it’s something they decide that they need to do, they don’t want to wait. Because of this, there will be a $300 discount promotion that can be applied to any stay through the end of the year, and we’ll have a new brochure and will continue to blog as well.

It’s a lot of fun and extremely exciting. I have to tell you that when you look at someone who has overcome issues with obesity or an unhealthy lifestyle and see how far they’ve come, and to know I had a hand in pulling it all together, it’s a fantastic feeling.

Learn more about Shane Diet & Fitness Resorts here.

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New! Last-Minute Booking Tool

SpaFinder® Wellness has recently launched last-minute offers in the New York City metropolitan area to help spas and wellness businesses expand their reach and attract new customers. Starting November 1, we’ll also be launching in Miami, Chicago and L.A., with many other cities to follow.

Offers PageSpaFinder Wellness’ new last-minute booking tool provides our spa and wellness partners with a way to fill up any last-minute, open appointment times. With no risk for you, we have built a way for spa and wellness owners to optimize appointment calendars on a last-minute basis while protecting their brand.

“We’re very impressed by the ability to fill our previously un-bookable appointment times,” says Rachel Knapp, spa director, The Spa at Trump SoHo, New York City. “bTreated has the kind of members that we want to invite to our spa, and a brand image that matches the quality of the services we offer.”

Other spas that have used the tool include Clarins Skin Spa, Caudalie Vinotherapie Spa at The Plaza, Kimpton Spas and SkinCareLab.

How does it work?

  • Log in as often as you’d like and post unfilled appointments
  • Appointments are available from 9 a.m. the day before to one hour before appointment time (or until booked/removed)
  • You choose the discount (minimum is 30 percent)!
  • You can pull out appointments during the day as they are sold; you can also post new appointments if you have any last-minute cancellations
  • Customers pay for their last-minute treatments in full
  • There are no cancellations; the appointments are guaranteed
  • SpaFinder Wellness Last Minute Offers takes a small commission, and we pay electronically on a weekly basis


If you’re interested in learning more, check out the Offers section on SpaFinder.com, and please feel free to contact your account manager.

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The New and Improved SpaFinder® Wellness Account Admin for Partners

We’re happy to announce that our completely redesigned “Account Admin” app is now open to the public! It allows you to manage several aspects of your property pages, plus it hosts dozens of new features and improvements.*

  • Completely redesigned look and feel with improved navigation: We’ve applied the fresh new SpaFinder® Wellness branding, while making it easy to find what you’re looking for.
  • Simplified management of Deals and Events: It’s easier than ever to set up and manage current and future deals for your business, plus promote your events.
  • Improved Services and Classes selection: See the services you currently list at a glance, update them at your own convenience and add custom services you offer to your listing.


These are just a few of the great tools you’ll find in the Account Admin app!

And coming soon…

  • The Image Management Tool will allow you to upload, remove and sequence the photos that appear on your listing with just a few clicks of a mouse! Coming in October 2012.
  • We’ll be rolling out more information, tips and tutorials about the tool to help you get started. Stay tuned!


Head over to https://www.spafinder.com/partner/login.htm today to log in and start using the Account Admin. If you have questions, please don’t hesitate to contact our Customer Service department for assistance.


*Certain features are not available on Basic listings. To upgrade to an Enhanced listing, please contact us at 212-716-1217.

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