Spa Partners Blog

Partner News, Information and Inspiration

Gift Certificate/Card Redemption

The App You Need to Download Now

We know you’re incredibly busy—that’s why we’re committed to making the verification and redemption process for gift cards simple.

Our redemption app is available in the iTunes Store and Android Market, so if you haven’t downloaded it yet, do so now!

Simply choose your preference:

Plus, you can review full redemption instructions HERE.

We truly value our partnership with you and look forward to continuing to be your best resource for new business!

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REMINDER—SpaWish/Groupon Offer to Increase Business

This offer pertains to U.S. & Canada partners.

Our promise is to drive more business to our spa and wellness partners, which is why we’re always on the lookout for new marketing opportunities that will help boost the circulation of our Spafinder Wellness 365™ Gift Cards and bring more customers through your doors. In late September, we ran a limited-time Groupon offer promoting new SpaWish Bonus Cards. If you have not already begun to see these bonus cards we expect you will start to see them soon.

Please note that unlike our regular gift cards, these bonus cards have an expiration date—they are only valid through November 30, 2015. We ask that you please redeem bonus cards online no later than your close of business on November 30, 2015, and remember that like all Spafinder Wellness 365 Gift Cards and SpaWish Gift Cards, our bonus cards should be authorized prior to providing your service to the customer. We encourage you to make your staff aware of the card imagery, as well as the expiration date. (And remember, redemption is easy with our Android or iPhone mobile apps!)

Also, as a reminder, you must be signed up for a Spafinder Wellness 365 marketing program and have a Spafinder Wellness 365 ID to redeem Spafinder Wellness 365 Gift Cards, eGift Cards, and Bonus Cards. If you have not previously signed up, click here to join our program. Please also remember that it is a condition of all Spafinder Wellness 365 marketing programs that you may only submit for redemption gift cards (including bonus cards) that have been properly presented to you by a customer in exchange for products or services which you have delivered to such customer. Any attempt to circumvent these conditions will result in the gift card not being redeemed by Spafinder Wellness 365 and may result in termination from the Spafinder Wellness 365 marketing program. This is just one of the many aspects of our program in place to make sure that the redemption process is as safe and secure as possible. For additional questions or support, feel free to view our full gift card redemption instructions or contact customerservice@spafinder.com.

Additionally, please remember that SpaWish is part of the Spafinder Wellness Network.

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SpaWish/Groupon Offer to Help Bring You Business

spawish gift card groupon promotionOur promise is to drive more business to our spa and wellness partners, which is why we’re always on the lookout for new marketing opportunities that will help boost the circulation of our Spafinder Wellness 365™ Gift Cards and bring more customers through your doors. In late September, we’ll be running a limited-time Groupon offer promoting new SpaWish Bonus Cards. If you have not already begun to see these bonus cards we expect you will start to see them soon.

Please note that unlike our regular gift cards, these bonus cards have an expiration date—they are only valid through November 30, 2015. We ask that you please redeem bonus cards online no later than your close of business on November 30, 2015, and remember that like all Spafinder Wellness 365 Gift Cards and SpaWish Gift Cards, our bonus cards should be authorized prior to providing your service to the customer. We encourage you to make your staff aware of the card imagery, as well as the expiration date. (And remember, redemption is easy with our Android or iPhone mobile apps!)

Also, as a reminder, you must be signed up for a Spafinder Wellness 365 marketing program and have a Spafinder Wellness 365 ID to redeem Spafinder Wellness 365 Gift Cards, eGift Cards, and Bonus Cards. If you have not previously signed up, click here to join our program. Please also remember that it is a condition of all Spafinder Wellness 365 marketing programs that you may only submit for redemption gift cards (including bonus cards) that have been properly presented to you by a customer in exchange for products or services which you have delivered to such customer. Any attempt to circumvent these conditions will result in the gift card not being redeemed by Spafinder Wellness 365 and may result in termination from the Spafinder Wellness 365 marketing program. This is just one of the many aspects of our program in place to make sure that the redemption process is as safe and secure as possible. For additional questions or support, feel free to view our full gift card redemption instructions or contact customerservice@spafinder.com.

Additionally, please remember that SpaWish is part of the Spafinder Wellness Network.

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Redemption Processes You Need to Know

Redemption Processes You Need to KnowFor the past 29 years, Spafinder Wellness Inc.®’s promise has been to drive more business to our spa and wellness partners, which is why we are constantly on the lookout for new marketing opportunities that will help boost the circulation of our Spafinder Wellness 365™ Gift Cards and bring more customers through your doors. Our recent, limited-time Groupon offer promoting new $25 Spafinder Wellness 365 Bonus Cards is a prime example of these programs. These bonus cards are a powerful marketing tool, and we anticipate utilizing them in the future in marketing programs with partners other than Groupon. If you have not already begun to see these bonus cards we expect you will start to see them soon.

Please note that unlike our regular gift cards, these bonus cards have an expiration date—they are only valid through September 5, 2015. We ask that you please redeem bonus cards online no later than your close of business on September 5, 2015, and remember that like all Spafinder Wellness 365 Gift Cards, our bonus cards should be authorized prior to providing your service to the customer. We encourage you to make your staff aware of the card imagery, as well as the expiration date. (And remember, redemption has never been easier or quicker than with our Android or iPhone mobile apps!)

Also, as a reminder, you must be signed up for a Spafinder Wellness 365 marketing program and have a Spafinder Wellness 365 ID to redeem Spafinder Wellness 365 Gift Cards, eGift Cards, and Bonus Cards. If you have not previously signed up, click here to join our program. Please also remember that it is a condition of all Spafinder Wellness 365 marketing programs that you may only submit for redemption gift cards (including bonus cards) that have been properly presented to you by a customer in exchange for products or services which you have delivered to such customer. Any attempt to circumvent these conditions will result in the gift card not being redeemed by Spafinder Wellness 365 and may result in termination from the Spafinder Wellness 365 marketing program. This is just one of the many aspects of our program in place to make sure that the redemption process is as safe and secure as possible. For additional questions or support, feel free to view our full gift card redemption instructions or contact customerservice@spafinder.com.

We truly value our partnership with you and look forward to continuing to be your best resource for new business!

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Skin Care Packages and Gift Certificates for the Holidays

gift basket “With the holiday season in full swing, this is the time for medical spas to pull out all the stops and focus on selling gift certificates or gift cards for the holidays,” blogged Jeff Russell, executive director of The International Association for Physicians in Aesthetic Medicine.

Putting a little extra effort into marketing skin care packages and gift certificates during the holidays can be crucial to keeping your medical spa busy through January and February – traditionally slower months for medical spas, Russell said.

Creating great holiday skin care gift packages for both men and women is also a good move, Russell advised. “Make it easy for your clients; create a complete package of skin care products along with a holiday themed gift bag or box,” he explained.

One great suggestion from Russell includes that when creating skin care kits, be sure to focus on your local climate – if you experience a dryer climate in the winter, focus on selling kits with products to address dry skin conditions. If your clientele consists of a lot of skiers, put together a kit and market it as something like a “Skier’s Skin Care Survival Kit.”

Another holiday tip from Russell: this is also a great time to hold a holiday winter skin clinic open house. “Bring together your skin care, mineral makeup and laser reps, put together some great skin care gift packages, and do some aesthetic procedure demonstrations,” he suggested.

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Helping You Grow: Spa Gift Cards on Facebook

FacebookLast week, SpaFinder and Transaction wireless unveiled cutting edge technology that allows your customers to shop for SpaFinder Instant Gift Certificates directly on Facebook!  This new platform encourages “social gifting,” meaning that Facebook users can purchase and send personalized spa gifts and messages via email or mobile phone.  This Facebook gifting option is especially great for those who rely on Facebook for reminders about birthdays and special events for which a spa gift is the perfect solution.

“Our new social gifting program with Transaction Wireless is the next phase of our innovative gift card solutions for consumers and our spa partners,” says Steve Kane, SpaFinder senior vice president gift sales.  Allowing spa enthusiasts to buy their SpaFinder Gift Certificates without leaving Facebook makes it easier for consumers to share, gift and discuss all things spa related with other users, expanding your customer base.  Check out SpaFinder’s Facebook page to try this great new application.

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In an Instant

instantConsumers have spoken. Convenience rules.  Almost overnight, SpaFinder Instant Gift Certificates have become a huge hit.  What it means for you, our partner, is that the process of redeeming your SpaFinder gift certificates has changed…but only a little.

The key difference is in the way the instant gift certificates are submitted for redemption.  They must be redeemed before the service is provided.  This is done to ensure the validity of the printed SpaFinder Gift Certificate. 

If you are unsure of how to go about making this inquiry before you have provided your client with the fantastic service they are about to receive, we suggest simply asking, “What type of payment will you be using for your service?” upon check-in.

When a customer brings in an Instant Gift Certificate, you can redeem the certificate either by calling our 24-hour automated calling center at 877.803.0684, or by logging into your SpaFinder account.

We also recommend printing your customized Instant Gift Certificate redemption instructions (found once you log in) containing your registered phone number, which is necessary to redeem the Instant Gift Certificates over the phone. Please keep the instruction sheet at your front desk at all times, to ensure an easy and smooth redemption process.

It’s really quite a simple change, but truly critical, because SpaFinder cannot issue payment for invalid Instant Gift Certificates if you do not follow the new redemption policy.

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SpaFinder Gift Cards Launch in Germany and Spain

germangcSpaFinder Gift Cards have launched in Germany and Spain, just in time for the busy holiday gift-giving season. This new distribution means that SpaFinder cards can now be found in an additional 15,000 stores across Europe and that you could soon be seeing German and Spanish nationals visiting your spa with Euro 25 and 50 gift cards! Simply use the current exchange rate to establish the value of the card in USD and redeem as usual.

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SpaFinder Introduces NEW Online Instant Gift Certificates

SpaFinder is excited to announce the launch of our new online instant gift certificates. Beginning November 23, consumers will be able to order SpaFinder gift certificates and have them sent electronically—without the need for conventional shipping—ultimately sending more consumers through your door. 

 

Just in time for the holiday season, SpaFinder online instant gift certificates will make giving the gift of spa faster and easier than ever before, perfect for those last-minute shoppers and consumers who are looking for convenient shopping experience in the comfort of their own home.

 

Since recipients of the instant gift certificate will have the ability to print them out, we need to introduce a special processing policy, which requires that you REDEEM the instant gift certificate BEFORE providing a service. 

 

This will ensure that your spa accepts only valid instant gift certificates and that you avoid any redemption difficulties. SpaFinder cannot issue payment for invalid instant gift certificates, should you not follow the new redemption policy.

 

We are making the instant gift certificate redemption easy! When a customer brings in an instant gift certificate, you can redeem the certificate either by calling our 24-hour automated calling center at 877.803.0684 or by logging in to your SpaFinder account

 

In case you need assistance, the program will offer a live 24/7 customer service option.

 

SpaFinder is excited about this new opportunity to drive more business to your spa. We hope that the launch of the instant gift certificates contributes to your successful holiday season!

 

 

 

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We Want to Know: Take Our Poll

surveyboxDo you have an iPhone? If so, we would love to hear whether you would be interested in using your iPhone to submit SpaFinder gift certificates and cards for redemption.

 

 Please take a moment to take our poll. Who knows? One day soon you might be using your phone to get paid even more quickly!

 

Click here to take our quick survey

 

  1. Do you have an iPhone?
  2. Would you want to redeem SpaFinder Gift Certificates/Cards via iPhone?
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